NYU Langone Health Success Story

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identified issue

NYU Langone Health was introducing four enterprise-wide change management campaigns impacting 42,000 employees throughout all NYU Langone health system facilities. 1) High Reliability Organization Roll Out Campaign, 2) Human Resources Focus Performance: new performance management system, 3) Employee Engagement Campaign, and 4) Best Place to Work Campaign.

Kudometrix Solution

  • Created and managed the branded communication campaigns needed to effectively socialize the four initiatives throughout the enterprise, ensuring employees were informed and could signal their engagement.

  • Strategies included weekly email newsletters, videos, podcasts, corporate feature articles, surveys, introduction of a new NYU Langone employee mobile app, PDF brochures, employee training videos, leadership PPT presentations, and weekly production of articles created to highlight enterprise changes and early successes.

  • Created branded SharePoint portal locations for each initiative, enabling 24/7 employee access to all resources and updates across the initiatives.

  • Tracked and reported weekly engagement rates for email communications and linked assets, SharePoint site and asset traffic, survey results, and through employee interviews and new mobile app usage.

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